Customer satisfaction

Customer satisfaction is our priority, it is part of an activity structured in 4 markets (Retail, Healthcare, Gourmet, Automotive).

Providing real-time information on order tracking, informing consumers about the status of their orders at each stage of delivery is a key factor in customer satisfaction.

We have set up traceability tools which inform both the Partners via dedicated URLs or WebHook calls, and the end customer via SMS with URL.

• Delivery tracking with position of the employee in the field.
• Control and management of your activity.
• URL tracking of the order with possibility of planning or rescheduling.
• 100% digital delivery for an improved customer experience.
• Customizable SMS/emails with link to a dedicated customer tracking page.